Our Services

Scheduling, confirming, and rescheduling

appointments

Managing online calendars in real-time

Responding to client inquiries via phone or email

Handling new client intake communication and

queries

Providing appointment reminders and follow-ups

Arranging the completion of patient contracts prior to  initial appointment 

Medical aid billing, with knowledge around ICD-10 and procedure/tariff coding, in and out of hospital

Attentive to approved treatment authorisations and PMBs

Creating and sending invoices 

and statements

Reconciliation of payments and remittances

Monthly summaries of billing activity

Providing monthly reports on outstanding balances

Communicating with medical aids to resolve claim issues

Following up with clients regarding unpaid

accounts

Sending payment reminders to clients

Coordinating payment plans if needed